Terms of service

Grillit – Terms of Service

Last updated: October 2025

Welcome to Grillit.
By accessing our website or purchasing any of our products, you agree to the following Terms of Service.
Please read them carefully before placing an order.

1. About Grillit

Grillit is an Egyptian brand specializing in outdoor cooking and grilling equipment.
Our products are available through our official website and social media channels.

2. Products and Pricing

All prices are listed in Egyptian Pounds (EGP).
Prices and product specifications may change without notice.
We strive to display accurate descriptions and images, but slight variations may occur due to manufacturing updates.

3. Orders and Payment

Orders are confirmed once full payment or deposit is received.
We accept cash on delivery (COD), bank transfer, or other approved payment methods.
Grillit reserves the right to cancel or delay any order due to product unavailability or payment issues.

4. Shipping and Delivery

We deliver nationwide across Egypt.
Delivery time varies by location, typically between 2–5 business days.
Customers must provide accurate address and contact details.
Grillit is not responsible for delivery delays caused by shipping companies or customer unavailability.

5. Returns and Exchanges

If a product arrives damaged or defective, customers must contact us within 48 hours of delivery.
Products that have been used, assembled, or altered cannot be returned unless proven defective.
Returns are accepted only after inspection and confirmation by our support team.

6. Product Support and Service

Grillit products are built to last with proper care and use.
We are committed to helping our customers with any product-related issues or manufacturing defects that may occur.

If you experience a problem with your Grillit product, please contact our support team within a reasonable time after purchase.
Our team will evaluate the issue and, when applicable, offer repair, replacement parts, or other suitable solutions at our discretion.

This support does not cover damage caused by misuse, improper handling, or normal wear and tear.

7. Intellectual Property

All photos, videos, designs, and trademarks displayed on our website and social media are the property of Grillit.
Unauthorized use or reproduction of this content is strictly prohibited.

8. Limitation of Liability

Grillit shall not be held responsible for any indirect damages, injuries, or losses resulting from product misuse or unsafe operation.
Customers are responsible for following product safety and maintenance guidelines.

9. Privacy and Data

We collect and use customer information only for processing orders, communication, and service improvement.
Grillit does not sell, rent, or share personal data with any third parties.