Shipping policy
Shipping Policy
Last updated: October 2025
At Grillit, we aim to make your experience as smooth and reliable as possible.
We deliver all orders nationwide across Egypt through trusted courier partners.
Delivery Time
Orders are usually processed within 1–2 business days and delivered within 2–5 business days, depending on your location.
Deliveries to major cities such as Cairo, Giza, and Alexandria typically arrive faster, while other areas may take slightly longer.
Shipping Fees
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A standard shipping fee applies to all orders, calculated at checkout or confirmed through our team before delivery.
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Occasionally, promotional offers may include free or discounted delivery.
Order Confirmation
Once your order is placed, you’ll receive a confirmation message with your order details and total amount.
Our team may contact you via WhatsApp or phone to confirm your address and preferred delivery time.
Delivery Conditions
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Please ensure your address and contact information are correct before confirming your order.
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Our couriers may contact you prior to delivery to arrange a suitable time.
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If you are unavailable at the agreed delivery time, re-delivery may incur an additional fee.
Damaged or Missing Items
We carefully inspect all products before shipping.
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of receiving it.
Our support team will review the issue and arrange a replacement or appropriate solution.